Crisp × AmbactiBring Crisp into
the flow of work.
A little less busywork with Crisp.
Operators2 capabilities+
- Invite an operator
Send an invitation to a new website operator.
- List website operators
List all website operators.
Website4 capabilities+
- Create website
Creates a new website.
- Get website
Resolves an existing website information.
- Delete website
Deletes a specified website.
- Abort website deletion
Aborts scheduled deletion for an existing website.
Conversations10 capabilities+
- List conversations
Lists conversations for a specified website.
- Create a new conversation
Initiates a new conversation.
- Get a conversation
Retrieves the details of a specific conversation.
- Remove a conversation
Removes a specified conversation.
- Send a message in conversation
Sends a message to a specific conversation.
- Get messages in conversation
Retrieves all messages in a specific conversation.
- Suggest conversation segments
Lists suggested conversation segments for a specified website.
- Delete suggested segment
Deletes a suggested conversation segment for a specified website.
- Suggest conversation data keys
Lists suggested conversation data keys for a specified website.
- Delete suggested data key
Deletes a suggested conversation data key for a specified website.
People14 capabilities+
- List people profiles
Retrieves a list of all people profiles.
- Add new people profile
Creates a new profile for a person.
- Get people profile
Retrieves the details of a specific people profile.
- Save people profile
Saves changes made to a specific people profile.
- Remove people profile
Deletes a specified people profile.
- Get subscription status
Retrieve the subscription status of a person.
- Export profiles
Export profiles of people.
- Import profiles
Import profiles of people.
- Create profile
A people profile was created.
- Update profile
A people profile was updated.
- Remove profile
A people profile was removed.
- Bind session
A people profile was bound to session.
- Sync profile
People profile was synchronized for session (ie.
- Read profiles
Retrieve the profile of a specific person.
Visitors3 capabilities+
- Count visitors
Get the count of website visitors.
- List visitors
List all website visitors.
- Clear blocked visitors in rule
Clear blocked visitors based on a specific rule.
Availability1 capabilities+
- Get website availability status
Retrieve the current availability status of the website.
Helpdesk2 capabilities+
- Check if helpdesk exists
Verify the existence of a helpdesk.
- Initialize helpdesk
Set up a new helpdesk.
Campaigns4 capabilities+
- List campaigns
Retrieve a list of campaigns.
- Create a new campaign template
Establish a new template for campaigns.
- Get a campaign template
Retrieve details of a specific campaign template.
- Remove a campaign template
Delete an existing campaign template.
Conversation13 capabilities+
- Create conversation
Creates a new conversation.
- Check if conversation exists
Checks if given conversation session identifier exists.
- Get conversation
Retrieves a conversation session.
- Initiate conversation
Initiates a conversation from an existing session.
- Get messages
Resolves messages in an existing conversation.
- Compose message
Composes a message in an existing conversation for MagicType preview.
- Mark messages as read
Marks messages as read in conversation using given message fingerprints or all messages.
- Mark messages as delivered
Marks messages as delivered in conversation.
- Update conversation open state
Updates conversation open state for authenticated operator user.
- Get conversation routing assign
Resolves assigned operator for conversation routing.
- Update conversation inbox
Updates inbox used for conversation.
- Get conversation metas
Resolves conversation meta information.
- Get an original message in conversation
Resolves an existing original message in an existing conversation.
Messages13 capabilities+
- Get messages
Retrieve messages from a specific conversation session.
- Send a message
Sends a message in an existing conversation.
- Send message
A message has been sent from a visitor (received by operators).
- Get message
Resolves an existing message in an existing conversation.
- Update message
A message has been updated.
- Receive message
A message has been sent from an operator (received by a visitor).
- Remove message
A message has been removed.
- Compose message
A message is being composed (MagicType from operator).
- Acknowledge read message
Messages sent by visitor were read by an operator.
- Acknowledge read received message
Messages sent by operators were read by visitor.
- Acknowledge delivered message
Visitor client acknowledged delivery of an operator message.
- Notify unread message
Messages sent by visitor were not read in due time by an operator.
- Notify unread received message
Messages sent by operators were not read in due time by visitor.
Sessions19 capabilities+
- Update session availability
session availability changed _(eg.
- Verify session
session verification status changed
- Initiate session
session has been initiated (conversation started)
- Set email for session
an email has been set for session
- Set phone for session
a phone number has been set for session
- Set address for session
an address has been set for session
- Set subject for session
a subject has been set for session
- Set avatar for session
an avatar has been set for session
- Set nickname for session
a nickname has been set for session
- Set custom data for session
user custom data has been set for session
- Set segments for session
user segments have been added to session
- Block or unblock session
session was just blocked or unblocked
- Open session
conversation has been opened by an operator (viewed by)
- Sync locales
Current device locales were just pushed for session.
- Sync pages
A page was just browsed by user on session.
- Sync events
Events were just pushed from user on session.
- Sync rating
A user rating was just submitted for session.
- Sync topic
A topic was just detected from the session messages.
- Remove session
Session has been removed (i.
Session11 capabilities+
- Set session closed
Conversation has been closed by a viewing operator.
- Set session participants
The list of conversation participants has been updated.
- Set session mentions
An operator mentioned another operator.
- Set session routing
A routing identifier was set on conversation.
- Set session inbox
An inbox identifier was set on conversation.
- Set session state
Session state changed (eg.
- Sync session capabilities
User device just advertised its capabilities on session (eg.
- Sync session geolocation
Current geolocation was just pushed for session.
- Sync session system
Current device system was just pushed for session.
- Sync session network
Current device network was just pushed for session.
- Sync session timezone
Current device timezone was just pushed for session.
Campaign2 capabilities+
- Progress
The campaign delivery is progressing (e.
- Dispatched
The campaign was dispatched.
Browsing2 capabilities+
- Initiate browsing request
MagicBrowse request initiated by visitor browser.
- Reject browsing request
MagicBrowse request rejected by visitor browser (e.
Call2 capabilities+
- Initiate call request
Call was initiated (accepted by user).
- Reject call request
Call was rejected (declined by user).
Widget1 capabilities+
- Process widget action
Widget action processed result (success or failure).
Status1 capabilities+
- Check status health
The status page health has changed (either: healthy, sick or dead).
Bucket:url2 capabilities+
- Generate upload URL
An upload URL was generated for a status file upload (signed URL, usable once).
- Generate processing URL
An upload URL was generated for a processing/import upload (signed URL, usable once).
Media1 capabilities+
- List animations
Requested animation/GIF list is being returned.
Email2 capabilities+
- Subscribe user
A user subscribed or unsubscribed to emails.
- Track email view
A user viewed an email.
Plugin3 capabilities+
- Channel event
Generic channel for plugins.
- Event fired
A generic plugin event has been fired.
- Save plugin settings
Plugin settings saved.
Frequently asked
questions.
What could an Ambacti integration do with Crisp?
The documented operations include Operators: Invite an operator; Operators: List website operators; Website: Create website; Website: Get website.
Could I keep a workflow read-only?
For a read-only workflow, limit account permissions to reading data and exclude actions that create, update, or delete records.
Will every action run automatically?
Choose which steps could run on their own and which should pause for review. Changes should follow the permissions and approval rules you set.
Do I need to review actions in Crisp?
Decide which work could run on its own and which steps need your review.