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Tickets9 capabilities+
- List tickets
Retrieves all tickets available in the system.
- Get ticket
Retrieve a specific ticket by Ticket ID.
- Create ticket
This endpoint creates a new ticket.
- Reply to ticket
This endpoint adds a reply to a ticket.
- Update reply
This endpoint updates a specific reply for a ticket.
- Delete ticket(s)
This endpoint deletes one or more tickets.
- Add tag to ticket
This endpoint adds a tag to a specific ticket.
- Remove tag from ticket
This endpoint removes a tag from a specific ticket.
- Update ticket properties
This endpoint updates properties associated with the ticket.
Customers3 capabilities+
- List customers
This endpoint gets all customers.
- Get customer
This endpoint retrieves a specific customer by customer ID.
- Get specific customer
This endpoint retrieves a specific customer.
Reports5 capabilities+
- Get overall reports
This endpoint returns overall reports.
- Get ticket stats
This endpoint returns ticket growth statistics.
- Get Ticket Resolve Stats
This endpoint will return closed tickets.
- Get Ticket Response Growth
This endpoint will return the stats of total replies by agents.
- Get Agents Summary
This endpoint will returns total summary of agents.
Saved_replies1 capabilities+
- List saved replies
Retrieves all saved replies.
My-reports4 capabilities+
- Get user overall stats
This endpoint will return user's personal overall stats
- Get ticket resolve stats
This endpoint returns total ticket closed by user.
- Get ticket response growth
This endpoint returns total replies done by user.
- Get user summary
This endpoint returns total summary of the current agent.
Saved-replies1 capabilities+
- Get specific saved reply
This endpoint returns a specific saved reply.
Activity-logger2 capabilities+
- List activities
This endpoint returns all activities.
- Get activity settings
This endpoint returns activity settings.
Mailboxes3 capabilities+
- List mailboxes
This endpoint returns all mailboxes.
- Get mailbox
This endpoint returns a specific mailbox.
- Get mailbox email configs
This endpoint returns mailbox email configs in JSON structure.
Frequently asked
questions.
What could an Ambacti integration do with Fluent Support?
The documented operations include Tickets: List tickets; Tickets: Get ticket; Tickets: Create ticket; Tickets: Reply to ticket.
Could I keep a workflow read-only?
For a read-only workflow, limit account permissions to reading data and exclude actions that create, update, or delete records.
Will every action run automatically?
Choose which steps could run on their own and which should pause for review. Changes should follow the permissions and approval rules you set.
Do I need to review actions in Fluent Support?
Decide which work could run on its own and which steps need your review.