Freshservice × AmbactiBring Freshservice into
the flow of work.
A little less busywork with Freshservice.
Agent5 capabilities+
- Get many agentsRead
Retrieve many agents
- Get an agentRead
Retrieve an agent
- Create an agentWrite
- Delete an agentWrite
- Update an agentWrite
Agent Group5 capabilities+
- Get many agent groupsRead
Retrieve many agent groups
- Get an agent groupRead
Retrieve an agent group
- Create an agent groupWrite
- Delete an agent groupWrite
- Update an agent groupWrite
Agent Role2 capabilities+
- Get many agent rolesRead
Retrieve many agent roles
- Get an agent roleRead
Retrieve an agent role
Announcement5 capabilities+
- Get many announcementsRead
Retrieve many announcements
- Get an announcementRead
Retrieve an announcement
- Create an announcementWrite
- Delete an announcementWrite
- Update an announcementWrite
Asset Type5 capabilities+
- Get many asset typesRead
Retrieve many asset types
- Get an asset typeRead
Retrieve an asset type
- Create an asset typeWrite
- Delete an asset typeWrite
- Update an asset typeWrite
Change5 capabilities+
- Get many changesRead
Retrieve many changes
- Get a changeRead
Retrieve a change
- Create a changeWrite
- Delete a changeWrite
- Update a changeWrite
Department5 capabilities+
- Get many departmentsRead
Retrieve many departments
- Get a departmentRead
Retrieve a department
- Create a departmentWrite
- Delete a departmentWrite
- Update a departmentWrite
Location5 capabilities+
- Get many locationsRead
Retrieve many locations
- Get a locationRead
Retrieve a location
- Create a locationWrite
- Delete a locationWrite
- Update a locationWrite
Problem5 capabilities+
- Get many problemsRead
Retrieve many problems
- Get a problemRead
Retrieve a problem
- Create a problemWrite
- Delete a problemWrite
- Update a problemWrite
Product5 capabilities+
- Get many productsRead
Retrieve many products
- Get a productRead
Retrieve a product
- Create a productWrite
- Delete a productWrite
- Update a productWrite
Release5 capabilities+
- Get many releasesRead
Retrieve many releases
- Get a releaseRead
Retrieve a release
- Create a releaseWrite
- Delete a releaseWrite
- Update a releaseWrite
Requester5 capabilities+
- Get many requestersRead
Retrieve many requesters
- Get a requesterRead
Retrieve a requester
- Create a requesterWrite
- Delete a requesterWrite
- Update a requesterWrite
Requester Group5 capabilities+
- Get many requester groupsRead
Retrieve many requester groups
- Get a requester groupRead
Retrieve a requester group
- Create a requester groupWrite
- Delete a requester groupWrite
- Update a requester groupWrite
Software5 capabilities+
- Get many software applicationsRead
Retrieve many software applications
- Get a software applicationRead
Retrieve a software application
- Create a software applicationWrite
- Delete a software applicationWrite
- Update a software applicationWrite
Ticket5 capabilities+
- Get many ticketsRead
Retrieve many tickets
- Get a ticketRead
Retrieve a ticket
- Create a ticketWrite
- Delete a ticketWrite
- Update a ticketWrite
Frequently asked
questions.
What could an Ambacti integration do with Freshservice?
The documented operations include Agent: Get many agents; Agent: Get an agent; Agent Group: Get many agent groups; Agent Group: Get an agent group.
Could I keep a workflow read-only?
For a read-only workflow, limit account permissions to reading data and exclude actions that create, update, or delete records.
Will every action run automatically?
Choose which steps could run on their own and which should pause for review. Changes should follow the permissions and approval rules you set.
Do I need to review actions in Freshservice?
Decide which work could run on its own and which steps need your review.