Help Scout × AmbactiBring Help Scout into
the flow of work.
A little less busywork with Help Scout.
Gather contextDo the workReview & share
Conversation4 capabilities+
- Get many conversationsRead
- Get a conversationRead
- Create a conversationWrite
Create a new conversation
- Delete a conversationWrite
Customer5 capabilities+
- Get many customersRead
- Get a customerRead
- Get customer propertiesRead
Get customer property definitions
- Create a customerWrite
Create a new customer
- Update a customerWrite
Mailbox2 capabilities+
- Get many mailboxesRead
- Get a mailboxRead
Get data of a mailbox
Thread2 capabilities+
- Get many threadsRead
Get many chat threads
- Create a threadWrite
Create a new chat thread
Update events12 capabilities+
- Conversation - AssignedEvent
- Conversation - CreatedEvent
- Conversation - DeletedEvent
- Conversation - MergedEvent
- Conversation - MovedEvent
- Conversation - StatusEvent
- Conversation - TagsEvent
- Conversation Agent Reply - CreatedEvent
- Conversation Customer Reply - CreatedEvent
- Conversation Note - CreatedEvent
- Customer - CreatedEvent
- Rating - ReceivedEvent
Frequently asked
questions.
What could an Ambacti integration do with Help Scout?
The documented operations include Conversation: Get many conversations; Conversation: Get a conversation; Customer: Get many customers; Customer: Get a customer.
Could I keep a workflow read-only?
For a read-only workflow, limit account permissions to reading data and exclude actions that create, update, or delete records.
Will every action run automatically?
Choose which steps could run on their own and which should pause for review. Changes should follow the permissions and approval rules you set.
Do I need to review actions in Help Scout?
Decide which work could run on its own and which steps need your review.