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Tickets11 capabilities+
- List all tickets
Retrieve a list of all tickets.
- Create a ticket
Create a new ticket in the system.
- Assign a ticket
Assign an existing ticket to a user.
- Close a ticket
Close an existing ticket.
- Reopen a ticket
Reopen a previously closed ticket.
- List all messages
Retrieve a list of all messages associated with tickets.
- Delete a ticket
Remove a specific ticket.
- Assign ticket
Assign a ticket to a user.
- Close ticket
Close an existing ticket.
- Reopen ticket
Reopen a previously closed ticket.
- Delete ticket
Delete a specific ticket.
Contacts3 capabilities+
- List contacts
Retrieve a list of all contacts.
- Create a contact
Create a new contact in the system.
- Delete a contact
Remove a specific contact.
Profiles2 capabilities+
- Create a profile
Create a new profile in the system.
- List profiles
Retrieve a list of all profiles.
Messages1 capabilities+
- Import text message
Import a text message into the system.
Voip2 capabilities+
- List all voip calls
Retrieve a list of all VoIP calls made.
- Get a voip call
This endpoint retrieves details of a specific voip call.
Help centers2 capabilities+
- List all help centers
Retrieve a list of all help centers available.
- Create a help center
This endpoint creates a new help center.
Quick replies2 capabilities+
- List all quick replies
Retrieve a list of all quick replies created.
- Create a quick reply
This endpoint creates a new quick reply.
Labels3 capabilities+
- List all labels
Retrieve a list of all labels.
- Create a label
Create a new label.
- Delete a label
Remove a specific label.
Users2 capabilities+
- List all users
Retrieve a list of all users.
- Create a user
This endpoint creates a new user.
Categories3 capabilities+
- Create a category
This endpoint creates a new category.
- Get category
Retrieve a specific category.
- Update category
Update an existing category.
Articles4 capabilities+
- Create an article
This endpoint creates a new article.
- List articles
Retrieve a list of all articles.
- Get article
Retrieve a specific article.
- Update article
Update an existing article.
Custom fields1 capabilities+
- Create a custom field
This endpoint creates a new custom field.
Webhooks2 capabilities+
- Create a webhook
This endpoint creates a new webhook.
- List all webhooks
Retrieve a list of all webhooks set up in the system.
Ticket results1 capabilities+
- Create a ticket result
This endpoint creates a new ticket result.
Contact groups1 capabilities+
- Create a contact group
This endpoint creates a new contact group.
Teams1 capabilities+
- Create a team
This endpoint creates a new team.
Quick actions1 capabilities+
- Send a message
This endpoint sends a message.
Help center3 capabilities+
- List all help centers
Retrieve a list of all help centers.
- Get help center
Retrieve a specific help center.
- Update help center
Update an existing help center.
Blocks3 capabilities+
- List blocks
Retrieve a list of all blocks.
- Get block
Retrieve a specific block.
- Create block
Create a new block.
Sections2 capabilities+
- Create section
Create a new section.
- Update section
Update an existing section.
Frequently asked
questions.
What could an Ambacti integration do with Trengo?
The documented operations include Tickets: List all tickets; Tickets: Create a ticket; Tickets: Assign a ticket; Tickets: Close a ticket.
Could I keep a workflow read-only?
For a read-only workflow, limit account permissions to reading data and exclude actions that create, update, or delete records.
Will every action run automatically?
Choose which steps could run on their own and which should pause for review. Changes should follow the permissions and approval rules you set.
Do I need to review actions in Trengo?
Decide which work could run on its own and which steps need your review.