Zoho Desk × AmbactiBring Zoho Desk into
the flow of work.
A little less busywork with Zoho Desk.
Gather contextDo the workReview & share
Tickets9 capabilities+
- Get a ticket
- List tickets
- Create a ticket
- Update a ticket
- Delete tickets
- Close tickets
- Merge tickets
- Move a ticket
- Get ticket history
Conversations5 capabilities+
- Get a thread
- List ticket threads
- Send an email reply
- Draft an email reply
- List conversations
Comments and attachments7 capabilities+
- Create a ticket comment
- Update a ticket comment
- Delete a ticket comment
- List ticket comments
- Create a ticket attachment
- List ticket attachments
- Delete a ticket attachment
Ticket time entries5 capabilities+
- Get a ticket time entry
- List ticket time entries
- Add a ticket time entry
- Update a ticket time entry
- Delete a ticket time entry
Frequently asked
questions.
What could an Ambacti integration do with Zoho Desk?
The documented operations include Tickets: Get a ticket; Tickets: List tickets; Tickets: Create a ticket; Tickets: Update a ticket.
Could I keep a workflow read-only?
For a read-only workflow, limit account permissions to reading data and exclude actions that create, update, or delete records.
Will every action run automatically?
Choose which steps could run on their own and which should pause for review. Changes should follow the permissions and approval rules you set.
Do I need to review actions in Zoho Desk?
Decide which work could run on its own and which steps need your review.