PROCESS FAILURE FOLLOW-UP · Workflow idea
When a selected business process encounters an error, send an email with its name and the available failure details. The message gives an owner a starting point for investigation instead of leaving a failed run unnoticed.
01 / The starting point
A selected process that has stopped with an error
“Email the responsible person with the name of the failed process and the available information about what went wrong.”
02 / The work
Collects a failure notification from a selected process and emails its details to the designated person for investigation.
Include the name of the process that failed so the recipient can find the relevant work.
Provide the failure information available to the process owner without including unnecessary sensitive data.
Send the notice to the agreed recipient so the failure can be investigated.
Have the owner review the original process and decide what action is needed to restore the intended work.
Test a safe failure scenario and verify that the expected person receives a useful notice.
03 / The result
A failure notice in the owner’s inbox with enough context to identify the affected process and begin follow-up.
Monitoring · Example outcome
A failure notice in the owner’s inbox with enough context to identify the affected process and begin follow-up.
The alert reports a failure; it does not fix the underlying issue or guarantee recovery. Keep sensitive information out of the message and make sure an owner knows how to investigate.
04 / Make it yours
A few choices shape the work around your team.
Select the processes whose failures should result in an owner notification.
Choose an owner or monitored inbox where someone is responsible for investigating failures.
Keep the message useful for diagnosis while excluding credentials, private data, and unrelated details.
Create a controlled test failure and confirm that the right recipient receives a clear notification.