EVENT OPERATIONS · Workflow idea
Give teams a consistent way to share business events across the services they rely on. Record each accepted event, send it to the intended recipients, and make failed deliveries visible instead of letting them disappear unnoticed.
01 / The starting point
An event submitted by an approved business process
“Check that each event has the information your team requires, record accepted events, and route them to the intended receiving services.”
02 / The work
Organizes event handoffs between business services, records delivery outcomes, retries unsuccessful deliveries within the agreed limit, and alerts the team when a person needs to investigate.
Define the information a business event must include and how the team identifies it and its source.
Confirm that each event includes the required details, and keep invalid submissions from being treated as accepted work.
Keep an event record so teams can see what was accepted and follow its delivery outcome.
Send each event to the service or team assigned to its event type, with a clear destination for other agreed categories.
Make a limited number of repeat attempts when a receiving service is unavailable.
Keep deliveries that remain unsuccessful in a follow-up queue and alert the team responsible for resolving them.
Update the event record when the intended recipient confirms the handoff.
03 / The result
Accepted events are recorded and delivered to their intended recipients. Temporary failures are retried, and unresolved deliveries are held for investigation with a team alert.
Commerce · Example outcome
Accepted events are recorded and delivered to their intended recipients. Temporary failures are retried, and unresolved deliveries are held for investigation with a team alert.
Decide which event types may be accepted and where they belong. An event with missing required information should not be treated as a successful handoff, and unresolved failures need an owner.
04 / Make it yours
A few choices shape the work around your team.
Agree on the event types, identifying information, and minimum details that must be present.
Map each event category to the receiving service or team that should handle it.
Choose how many delivery attempts are appropriate and where unresolved events should be held for follow-up.
Select the team destination and responsible people for delivery failures that need investigation.
Keep exploring
Keep event-related updates visible to organizers so they can understand what changed and decide whether follow-up is needed.
Keep event registration details organized for follow-up without assuming attendance means marketing permission.
Prepare an event participant record from an authorized registration form for a registration owner to verify. Keep the result accurate, appropriately private, and ready for an accountable person to review.