Keep verified purchase details
Reviews & approvals · Example outcome
The handoff
A private verified purchase details, refund eligibility, proposed amounts, and approval records review draft with source checks, uncertainty notes, and human approval status.
Keep in mind
A mistaken refund can cause financial loss or affect the wrong customer, and a policy check alone is not sufficient approval. Verify the original transaction, amount, currency, status, and applicable terms; restrict payment and identity details; record the reason and reviewer; and require an authorized person to approve the exact refund before any funds move.
