EVERYDAY INFORMATION SEARCH · Workflow idea
Let someone ask a question in their own words, then help find information suited to what they mean. A request about nearby places calls for local results; a general question benefits from broader sources. Bring the useful details together in a concise response, make sources easy to check, and invite clarification when the request could mean more than one thing.
01 / The starting point
A natural-language request for local recommendations or general information
“Understand the question, find suitable information, and return a useful answer with enough context to verify it.”
02 / The work
Helps people move from an open-ended question to useful local discoveries or broader information without choosing a search approach themselves.
Identify the subject, location, and preferences in the request, and ask a follow-up when an important detail is missing.
Look for nearby places when location matters or broader sources when the request is about general knowledge.
Bring together relevant details and distinguish a strong match from an uncertain or loosely related result.
Summarize the most useful findings, retain links to their sources, and avoid presenting uncertain details as facts.
Ask a person to confirm consequential claims, availability, or current local information with the original source.
03 / The result
A focused response with relevant local or general results, source links, and a clear indication when more detail is needed.
Operations · Example outcome
A focused response with relevant local or general results, source links, and a clear indication when more detail is needed.
Search results can be incomplete, outdated, or misleading. Check opening details and other time-sensitive facts with the source, and have a person verify consequential information before relying on it or sharing it more widely.
04 / Make it yours
A few choices shape the work around your team.
Decide who can ask questions and what kinds of local or general information are in scope.
Define how a location is supplied, which sources are appropriate, and how results should be attributed.
Describe how concise answers should be and what to do when results conflict, are sparse, or may have changed.
Choose who checks important or time-sensitive information before it is used to make a decision or shared externally.