A SHOPPING WORKFLOW WITH A HUMAN IN THE LOOP · Workflow idea
A helpful shopping conversation that checks live product details, guides a customer to a choice, and waits for a clear yes before placing an order.
01 / The starting point
A shopper messages your business on WhatsApp, for example
“I need a carry-on suitcase under $250 that will arrive by Friday.”
02 / The work
When a shopper messages your business—for example, on WhatsApp—Ambacti’s model understands what they are looking for and checks your product catalog for current options. It can compare price and availability, answer follow-up questions, and help the shopper settle on an item and quantity.
Start when a customer sends a message on WhatsApp or another channel you choose. Understand what they want, including budget, size, delivery needs, or other preferences.
Look up current product details, prices, and availability from your catalog. Use the information your store provides rather than guessing.
Share up to three relevant options and explain why they fit. Ask a follow-up question when an important detail is missing.
Make sure the shopper has selected the right product and quantity. Show a clear summary before asking them to approve the purchase.
Do not submit anything until the shopper explicitly approves. After approval, send the agreed item and order details to checkout.
Wait for the store’s order confirmation, then share the final status with the team in Slack.
03 / The result
A short, in-stock shortlist. The shopper confirms the item and approves the purchase before an order is placed.
Commerce · Example outcome
A short, in-stock shortlist. The shopper confirms the item and approves the purchase before an order is placed.
Browsing stays browsing: no order is created until the shopper confirms their selection and explicitly approves the purchase. Your team can receive the final order status in Slack.
04 / Make it yours
A few choices shape the work around your team.
Pick the customer message channel for this workflow. For example, start when a new WhatsApp message arrives, rather than when someone opens a separate automation chat.
Choose the catalog and checkout your team uses. Set the currency, budget limits, delivery rules, and the details needed to prepare an order.
Decide what the assistant may recommend, what it must confirm with the shopper, and when it should hand a conversation to a person. Keep explicit purchase approval in place.
Test a good match, an unavailable item, a changed selection, and a declined purchase. Check the customer messages and team update before using it with real orders.