CONVERSATION CONTINUITY · Workflow idea
Keep relevant recent messages together during a conversation so a person can clarify, refer back, and continue the same topic. Make it clear what is retained and give people a route to reset or end the conversation.
01 / The starting point
A person’s message and the relevant recent turns in their conversation
“Respond to the current message using relevant recent context, while keeping each conversation separate and retaining only what the team has agreed is necessary.”
02 / The work
Helps a conversational assistant maintain continuity so people can ask related questions and clarify earlier points naturally.
Connect the new question with relevant recent turns from the same person’s conversation.
Use nearby context to interpret follow-ups such as clarifications or requests to expand on a prior answer.
Answer the current question without repeating unrelated details or claiming to remember information that was not retained.
Make sure one person’s discussion is not confused with another person’s history.
Follow the team’s retention rules and honor a person’s request to clear or end the saved conversation.
Have a person verify consequential information and any response that depends on sensitive or incomplete history.
03 / The result
A context-aware reply that can follow a person’s discussion, with clear expectations about what conversation information is kept.
Sales · Example outcome
A context-aware reply that can follow a person’s discussion, with clear expectations about what conversation information is kept.
Conversation history can include personal or sensitive details. Tell people what is retained, restrict access, set a reasonable retention period, and provide a way to clear the history; verify important answers before acting on them.
04 / Make it yours
A few choices shape the work around your team.
Select where people will chat and how their identity or session is distinguished from others.
Decide how much recent history is useful, how long it remains available, and when it is cleared.
Tell people what conversation details are kept, who can access them, and how they may start fresh.
Check that context helps with related questions, does not cross between people, and clears when the agreed reset is used.
Keep exploring
Help an authorized person continue a conversation with useful remembered context, while keeping stored details and replies under human review.
Help an assistant recall useful prior context while giving people visibility and control over retained information.