PROFILE CHANGE AWARENESS · Workflow idea
When an approved Facebook profile changes, share a useful notice with a designated Mattermost team channel so people can review the update in context.
01 / The starting point
A selected Facebook user updates their profile
“Watch an approved profile for changes and notify a designated team channel with the available update details.”
02 / The work
Helps a team notice selected Facebook profile updates and discuss whether they matter to its work.
Identify the profiles that are relevant to the team and confirm that monitoring their available updates is appropriate.
Recognize when a selected user updates available profile information and retain the context needed to understand the change.
Summarize the update using only the information available, and include enough context for a teammate to review it.
Post the notice to the Mattermost channel chosen for these updates rather than broadcasting it to unrelated audiences.
Have a person check the profile and confirm the meaning of the change before making a decision or contacting anyone.
03 / The result
A timely team message that points people to a profile change for review without treating it as verified or making decisions on someone’s behalf.
Operations · Example outcome
A timely team message that points people to a profile change for review without treating it as verified or making decisions on someone’s behalf.
Only monitor profiles and details your organization is authorized to access. Keep sensitive information out of broad channels, and have a person verify a change before acting on it.
04 / Make it yours
A few choices shape the work around your team.
Choose only profiles and information the team is permitted to monitor, and document the reason for that scope.
Select a Mattermost channel whose members are authorized to see the profile updates being shared.
Decide which details are useful and appropriate to share, especially when profile information may be personal or sensitive.
Test a profile update and check that the message is understandable, limited to the intended audience, and treated as a prompt for review.