Review property support email triage
Email · Example outcome
The handoff
A private tenant-submitted service emails, verified property context, proposed categories, and staff assignments review draft with source checks, uncertainty notes, and human approval status.
Keep in mind
Messages can reveal home, financial, or safety concerns, and misclassification can delay urgent repairs. Limit mailbox access and retention, preserve original wording, route immediate hazards to qualified staff, avoid using categories for tenant eligibility or enforcement, and require a person to approve assignments and every tenant reply.
