VEHICLE SALES ENQUIRIES · Workflow idea
Collect the shopper’s vehicle request, check it against current inventory and recorded pricing guidance, and prepare a relevant reply. Missing stock information or a price outside the approved range goes to a person instead of becoming a promise.
01 / The starting point
A shopper’s selected vehicle and contact details with their message
“Check the enquiry against current vehicle details, availability, and approved pricing boundaries. Prepare an accept, counteroffer, unavailable, or clarification response for a person to review.”
02 / The work
Matches a vehicle enquiry with the available inventory record, organizes its pricing and availability context, and prepares a suggested customer response.
Gather the selected vehicle, contact details, and the shopper’s message.
Look up the vehicle and use only the recorded year, model, trim, mileage, price, and availability information.
If the vehicle identifier is missing or no matching inventory record is available, prepare a clarification or unavailable response for review.
Use the documented list and minimum prices to identify whether an offer is within the range the sales team has approved.
Draft an accept, counteroffer, unavailable, or invalid-request response using the confirmed vehicle details.
Keep the enquiry and proposed response in the lead record, and wait for an authorized person to approve any customer-facing quote.
03 / The result
A lead record with the enquiry and vehicle context, plus a grounded draft reply that makes no unsupported availability or price commitment.
Reviews & approvals · Example outcome
A lead record with the enquiry and vehicle context, plus a grounded draft reply that makes no unsupported availability or price commitment.
Use only current inventory and explicitly approved price limits. Do not send a quote or commit to a price until an authorized sales person reviews and approves the exact offer.
04 / Make it yours
A few choices shape the work around your team.
Maintain vehicle identifiers, descriptions, mileage, list prices, availability, and any other facts a shopper response may use.
Have sales owners document acceptable price limits and how requests outside those limits should be handled.
Decide where enquiries and customer details are kept, who can access them, and how repeat enquiries are matched.
Name the authorized sales reviewer and require approval of the exact customer-facing price and message before it is sent.