COMMUNITY OPERATIONS · Workflow idea
Start with the forum a team member wants to check and bring its available details together for review. Keep the source context nearby so a moderator can confirm that the right community was selected.
01 / The starting point
A team member’s selection of a community forum
“Retrieve the available details for the selected forum and present them for a community manager to confirm.”
02 / The work
Looks up details for a selected community forum and organizes the available information for a person to review.
Provide enough information to distinguish the intended community from other forums your team may manage.
Bring together the information available for the selected forum without filling in fields that are not provided.
Have a moderator or community manager verify that the returned details belong to the intended forum.
Let the responsible person decide whether the information is sufficient for the moderation or community task at hand.
Ask a person to resolve an uncertain forum match or unavailable detail before relying on the lookup.
03 / The result
A concise view of the selected forum’s available details, ready for a moderator or community manager to verify and use in planning.
Reviews & approvals · Example outcome
A concise view of the selected forum’s available details, ready for a moderator or community manager to verify and use in planning.
Check that the result refers to the intended forum and that its details are current before using them to make moderation or communication decisions.
04 / Make it yours
A few choices shape the work around your team.
Choose the identifying information a team member should supply to locate the intended community.
Provide a private place for community staff to see lookup results and confirm the selected forum.
Name the person who resolves uncertain matches and decides how the forum details may be used.
Check the result for a recognized forum and decide how the process should explain an unclear or unavailable match.