Review consulting inquiry routing
Customer support · Example outcome
The handoff
A review-ready brief about voluntary consulting requests, stated business needs, and proposed team routing, with source checks, uncertainty, and approval status.
Keep in mind
Intake may reveal confidential business plans, and scoring can disadvantage people unfairly. Explain collection and use, apply transparent service criteria, restrict access, allow corrections, and require a person to approve routing, priority, and each follow-up message.
