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KNOWLEDGE ASSISTANT REVIEW · Workflow idea

Give people useful answers and make quality easier to improve.

Let a knowledge assistant find relevant passages from an approved collection of product or internal guidance and prepare an answer for a person’s question. Invite users to rate whether an answer helped, keep the source material close for verification, and have a knowledge owner review suggested improvements before they change future answers.

Make it yours See how it works ↓
A Roman aqueduct taking shape from architectural sketch to marble.
A little structure. A clearer outcome.
Starts with
A question is submitted to the knowledge assistant
Produces
A proposed answer with relevant source context and user feedback available for a knowledge owner to assess.
Category
Reviews & approvals

01 / The starting point

A clear request.
A useful direction.

A question from an authorized participant about information in an approved knowledge collection

“Prepare a source-grounded answer and collect feedback for review, without treating an answer or user rating as authoritative or applying rule changes automatically.”
An example request · Make it specific to your team.

02 / The work

5 tasks.
One useful outcome.

Helps teams make approved guidance easier to find and learn which answers users find useful or confusing.

  1. Choose approved reference material

    Select current documents that the intended audience is allowed to use and retain their ownership and review dates.

  2. Understand the question and find relevant guidance

    Identify the information need and bring back passages that appear useful, while flagging gaps or conflicting material.

  3. Prepare a reviewable answer

    Write a clear response grounded in the selected material and show its sources so a person can check the basis.

  4. Collect useful and unhelpful answer feedback

    Record whether the response helped and any optional correction while limiting unnecessary personal information in the conversation.

  5. Approve answers and guidance changes

    Require a knowledgeable person to review customer-facing replies and approve any exact change to reference material or assistant guidance before use.

03 / The result

Something useful.
Something to build on.

A proposed answer with relevant source context and user feedback available for a knowledge owner to assess.

AmbactiWorkflow folio · 5 steps

Review knowledge assistant answers

Reviews & approvals · Example outcome

The handoff

A proposed answer with relevant source context and user feedback available for a knowledge owner to assess.

Keep in mind

An answer may misunderstand the question or rely on outdated guidance, and feedback can contain personal or confidential details. Restrict source and conversation access, verify important answers against current material, and have a person review customer-facing communication. A knowledge owner must approve exact changes to guidance or assistant behavior before they take effect.

04 / Make it yours

Set the brief.
Set the standard.

A few choices shape the work around your team.

Choose approved content and audience

Define the documents in scope, who may ask questions, and what information must not be disclosed.

Set answer and escalation expectations

Explain how sources are shown, what to do when guidance is missing, and which questions need a person.

Limit conversation and feedback details

Collect only useful feedback, restrict access to chat history, and set clear retention expectations.

Assign knowledge and communication owners

Name who checks important answers, approves customer-facing messages, and authorizes exact guidance or behavior changes.

Put your next idea to work.

Start with your brief. Make the process your own.

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