Handle everyday requests with a clear chance to review each…
Customer support · Example outcome
The handoff
A useful response or reviewable draft, with explicit confirmation required before sending, scheduling, or changing records.
Keep in mind
Email, calendar, and contact information can be sensitive, and an ambiguous request can affect other people. Limit access to the account holder’s authorized information, ask when a recipient or date is unclear, and require explicit human confirmation before sending messages, creating or changing events, deleting information, or sharing content externally.
