Review request handling levels
Customer support · Example outcome
The handoff
A review-ready brief about request complexity, stated uncertainty, and proposed levels of human review, with source checks, uncertainty, and approval status.
Keep in mind
A confidence score can be wrong, and a low-cost route is not a measure of correctness or safety. Validate routing on representative cases, protect sensitive inputs, identify urgent and high-impact work for human review, and require a qualified owner to approve decisions and external actions.
