RESERVATION DESK · Workflow idea
For a restaurant team, organize a customer’s reservation request and compare it with the current table and booking records. Availability can change between lookup and confirmation, guest counts can be misread, and cancellations may affect another party. Protect contact details, confirm date, time zone, party size, and accessibility or allergy requests with staff, and send a booking confirmation only after the restaurant verifies and approves the exact reservation.
01 / The starting point
A voluntary reservation request, a current table schedule, and an authorized host
“Prepare a clear reservation option without confirming a table that has not been verified.”
02 / The work
Organizes incoming reservation requests, checks table information, and prepares a booking or change for review.
Check the owner’s access, the intended date range, and the approved audience.
Compare extracted information with the original request and check recurrence or daylight-saving effects.
Omit sensitive descriptions, locations, and attendee information unless needed.
Review current availability, cancellations, and duplicates before proposing an event.
Require the calendar owner to confirm the exact event, recipients, and invitation.
03 / The result
A proposed booking with date, time, party size, source check, and host approval status.
Customer support · Example outcome
A proposed booking with date, time, party size, source check, and host approval status.
A stale availability sheet can cause double-booking. Verify the live schedule and guest details with staff before confirming, modifying, or canceling a reservation.
04 / Make it yours
A few choices shape the work around your team.
State which event fields are read, where a digest goes, and how long it is retained.
Grant only the access required and keep summaries private by default.
Validate boundary dates, daylight-saving changes, and event updates.
Do not create invitations or change schedules until the owner confirms the details.