HOSPITALITY BOOKINGS · Workflow idea
For a restaurant or event host with permission to handle booking requests, gather party size, preferred time, seating choice, and optional occasion details, then present a summary for confirmation. Availability can change and special requests may reveal personal information. Ask only for details needed to arrange the booking, verify capacity and local time, confirm the guest’s name and contact channel, and clearly distinguish a request from a venue-confirmed reservation.
01 / The starting point
A disclosed booking channel, current availability, and the guest’s chosen contact details
“Prepare an accurate reservation request and confirmation without promising unavailable seating.”
02 / The work
Collects reservation details conversationally, prepares a booking summary, and organizes a calendar event and confirmation notice after the guest confirms.
Ask for party size, time, service preference, and contact details needed for the reservation.
Check venue hours, time zone, seating capacity, and current open slots.
Let the guest correct names, party size, time, and special requests before confirmation.
Use private storage and share only with the venue staff who need it.
Require venue confirmation before telling a guest that a reservation is secured.
03 / The result
A guest-confirmed booking proposal with availability and venue confirmation status.
Meetings & scheduling · Example outcome
A guest-confirmed booking proposal with availability and venue confirmation status.
A calendar entry is not proof that the venue accepted a reservation, and a wrong time or party size can disrupt service. Verify availability and every detail, protect contact data, and label pending and confirmed states clearly.
04 / Make it yours
A few choices shape the work around your team.
Avoid collecting health or personal occasion information unless necessary and volunteered.
Handle time zones, capacity, cancellations, and duplicate requests.
Separate requested, held, accepted, and cancelled states.
Have a person confirm accessibility, allergy, event, and exception requests.