Keep voluntarily submitted website requests
Customer support · Example outcome
The handoff
A private voluntarily submitted website requests, possible duplicate contacts, and proposed internal notices review draft with source checks, uncertainty notes, and human approval required before release or live changes.
Keep in mind
Form submissions may include personal or sensitive details, and an internal alert can reach people without a business need. Explain use and retention, verify consent and field accuracy, minimize what is shared, check duplicates before changing records, and require an owner to approve each update and any response.
