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WELLBEING SUPPORT · Workflow idea

Offer a supportive moment with clear limits and a real path to help.

For an adult who knowingly chooses to use a wellbeing support conversation, provide brief reflective prompts and general coping ideas. Explain that the service is not a clinician, therapist, diagnostic tool, or crisis service; collect as little personal information as possible; and do not promise confidentiality beyond the actual service. If someone may be in immediate danger or describes a crisis, encourage them to contact local emergency services or a trusted crisis resource and connect them with qualified human support.

Make it yours See how it works ↓
A Roman aqueduct taking shape from architectural sketch to marble.
A little structure. A clearer outcome.
Starts with
A person chooses to request general wellbeing support
Produces
A bounded supportive response with privacy information and an appropriate human or crisis-support route.
Category
Customer support

01 / The starting point

A clear request.
A useful direction.

A private, clearly explained conversation with optional human support

“Respond with empathy without diagnosing, replacing care, or leaving someone alone in a crisis.”
An example request · Make it specific to your team.

02 / The work

5 tasks.
One useful outcome.

Responds to selected wellbeing prompts with general empathetic support and reflective suggestions.

  1. Explain the service and privacy limits

    Make clear what is stored, who can access it, and that the conversation is not clinical care.

  2. Offer listening and general reflection

    Use nonjudgmental language and avoid diagnoses, treatment claims, or pressure to disclose.

  3. Avoid requesting sensitive personal details

    Keep the conversation focused and do not ask for identifying or medical information that is not needed.

  4. Recognize uncertainty and possible crisis

    Do not attempt to assess risk as a substitute for a trained professional.

  5. Direct urgent needs to immediate human help

    Encourage local emergency services or an appropriate crisis resource and offer a qualified human contact.

03 / The result

Something useful.
Something to build on.

A bounded supportive response with privacy information and an appropriate human or crisis-support route.

AmbactiWorkflow folio · 5 steps

Review wellbeing support conversations

Customer support · Example outcome

The handoff

A bounded supportive response with privacy information and an appropriate human or crisis-support route.

Keep in mind

Automated conversation is not mental healthcare and may misunderstand distress or miss a crisis. Explain privacy and limitations before use, avoid diagnoses and treatment instructions, do not retain unnecessary sensitive details, and provide clear immediate routes to local emergency and qualified human support.

04 / Make it yours

Set the brief.
Set the standard.

A few choices shape the work around your team.

State the non-clinical purpose and limits

Do not market the service as therapy, diagnosis, treatment, or emergency response.

Set informed consent and privacy controls

Explain processing and retention clearly and restrict access to sensitive conversations.

Provide localized crisis and human-support routes

Keep emergency guidance current for the person’s location and make human help easy to find.

Test distress and unsafe-response scenarios

Have qualified reviewers check that the service responds cautiously and escalates appropriately.

Keep exploring

Review opt-in evening wellbeing check-ins

Prepare an optional evening reflection prompt and private mood log for a consenting participant. Keep the result accurate, appropriately private, and ready for an accountable person to review.

Put your next idea to work.

Start with your brief. Make the process your own.

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