CHAT-BASED OPERATIONS · Workflow idea
Use a designated command in the team’s chat to start the internal action your organization has configured, then return a clear acknowledgment to the channel.
01 / The starting point
A team member’s approved command and any required request details
“Start the configured internal action for the supplied request details and return its available outcome to the team chat.”
02 / The work
Connects an agreed chat command to a configured internal operation and returns an acknowledgment in the team conversation.
Recognize the designated command when a team member uses it in the selected chat.
Confirm that the information required by the configured action is present before proceeding.
Carry out only the internal operation that the command is explicitly intended to request.
Post a concise outcome or next step in the conversation where the command was made.
Ask for clarification or human approval when the request is incomplete or could cause a significant change.
03 / The result
A chat acknowledgment with the outcome or next step from the configured action.
Operations · Example outcome
A chat acknowledgment with the outcome or next step from the configured action.
Define exactly what each command can do, who may use it, and which actions require a person’s confirmation. Do not use an ambiguous command for a consequential change.
04 / Make it yours
A few choices shape the work around your team.
Document the exact command, the internal action it starts, and the details that requesters must provide.
Choose the team members or channel allowed to start the action and decide how unauthorized requests are handled.
Require a responsible person to approve consequential actions and make the confirmation step clear to the requester.
Check a normal command, missing details, an unauthorized request, and an action that should wait for approval.