Review tenant support signals
Customer support · Example outcome
The handoff
A private authorized lease and service records, tenant-stated concerns, and tentative follow-up needs review draft with source checks, uncertainty notes, and human approval status.
Keep in mind
A score must not label a tenant, affect housing access, trigger eviction, or replace a conversation about their stated needs. Explain data use and retention, use only relevant and fair criteria, protect tenant records, provide correction options, and require a qualified human to approve any outreach or housing-related decision.
